Technical
responsibilities of the position include installing and
implementing custom solutions for customers, assisting
them in the deployment of technology solutions and resolving
issues of various complexities. The successful candidate
must have the ability to familiarize with the complexities
of technology solutions for law firms.
Key
Responsibilities include:
• Providing client management, project management,
technical expertise, requirements analysis, and implementation
of technology solutions to different size law firms.
• Serving as a key communicator with clients and
being a key client advocate
• Understanding the needs and requirements of prospects
and customers, both business and technology
• Providing technical account management, which
includes monitoring the project's status and coordinating
the resolution of technical issues; interfacing with vendors
and law firm development teams when technical issues arise
• Ensuring that projects are concluded on time,
on budget, and with the highest degree of client and team
satisfaction
• Providing technical service which explores various
options of how issues may be resolved and assisting the
customer in selecting the option that best fits their
needs
• Performing project management functions including
setting and monitoring schedules, tracking project costs
and deliverables, providing status reports, and providing
hands on technical services
• Developing high level and detailed project proposals
complete with cost and delivery schedules
• Interfacing with internal departments within the
law firm.
• Participating in the development of effective
and sound business practices including setting standards/methodologies.
This
position requires a mix of skills. The successful candidate
will possess the following:
• B.S. in Computer Science or Information Systems
preferred; B.A. degree acceptable with appropriate training
and experience
• Must have formal Project Management experience,
PMP Certification a plus
• Must have at least 5 years of experience with
IT solutions/services, preferable in a law firm or corporate
legal department.
• Hands-on experience implementing large scale enterprise
solutions, including large scale systems architectures
(preferably including leading software companies)
• Experience with Enterprise Content Management
solutions and involved in ECM
• Some level of knowledge and experience in some
of the following: HTML, XML, Web-based applications, SQL,
Oracle, SQL Server, other databases, Browsers, Windows
NT, networking, and security
• Thorough knowledge of law firm applications and
systems, such as, document management systems, contact
management, records management, conflict management, time
and billing, webs and portals, and case management, including
litigation support solutions.
• Experience in the management and analysis of large
document collections
• Experience required in the implementation of enterprise-wide,
user-oriented systems including application integration
• Must be able to translate needs into technical
solutions, have dedication to client service, and work
in a team environment
• Experience in a revenue-oriented consulting environment
preferred but not required
• Experience in Legal and/or Financial implementations
is required
Skills
and Attributes Required:
• Willingness to travel. Percentage dependent on
project.
• Client Focused
• Organized, focused, and high energy
• Directive, without being autocratic
• Team oriented and seeks to support others
• Strives to constantly improve own and others skills
• Inquisitive
• Seeks responsibility
• Articulate in written and oral communications
• Positive, can-do and take charge attitude
• Takes ownership of own professional development
• Strong leadership capabilities
